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applejax says: (4 months ago)
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oh my goodness, I think your Elaine was my Laporna because I had the exact experience with a customer service rep named Laporna and it was the worst! She cut me off and said the exact same things of how she was just saying things I didn't want to hear and she would not get a manager. I think they all get trained the same. I will make a mark and bank of america will get pay the consequences due to their customer service team. They will not do good in the near future.
(BANK OF AMERICA CUSTOMER SERVICE)


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