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anon93 says: (6 years ago)
I had called in and spoke to someone at the front desk in January to freeze my account. She said she could do so, although she was wrong. I did not notice my account being drafted in the following month of Feb, but caught it in March. I explained my situation to the manager, and all she could do was credit my account for one of the months that I'd lost. They take no responsibility for their employee's mistake, and I will no longer be tanning here. On a lighter note the employees are friendly, but aparently do not always follow proper procedures, resulting in me being out of over $100. It is very evident they do not value their customer's dollar, and that is one of the worst qualities for a business-especially in times like these-.
(palm beach tan)

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