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amysnowden82 says: (7 years ago)
Wow. I am increasingly surprised at how poor your customer service is. We pay s lot for on demand and 4/5 times it does not work. Each time I have to call and give the information to our account and get disconnected once or twice. Tonight it's been a 45 minute operation and now nothing works. Not only no on demand now, but no tv at all. I am continually frustrated by your representatives. Tonight, for example, I was put on hold for 17 minutes while she looked up my account. Then the call was disconnected, so I had to start from scratch. Looking up an account should not take 17 minutes. I am so tired of dealing with the CONSTANT on demand problems. Why should I pay for a service that works 20% of the time. Comcast really needs to get their s*#% together.

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