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ales says: (2 months ago)
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Have similar story: get used xbox on ebay with 6 month warranty. left. A 2 weeks before warr. expires box broke.Their repair center admit that box on the warranty send free shipping label. When box was shipped: no responce. Finally my call went through and I was told I have to pay for repair(?) or pay $40-$80 shipping to get back unrepaired. After numerous conversations I was confirmed many times that box should be on the warranty since policy states that warranty on the unit not not on the original owner. And every time they call me back in 2 days saying I have to pay for repair...??? OK F-ck them, I have paid $100 for repair. I received it today(9/15/2008): replacement unit, guess what? No hard drive! I call them. Their superviser will call back in 2 days All over again. This is first and last XBOX in my home.
(Abused by xbox customer service staff then supervisor)


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