Yancey's profile

Yancey says: (4 months ago)

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I was reading these comments and it's funny, we all have the same experiences. I have had verizon FIOS for about a year. They also did the bait and switch, told me I was getting a bundle pack, I could expect my first bill to be more then it would go down. It did not go down, I called today because I awoke to no television or phone at all. I call customer support who has to transfer me to one department, that transfers me to another, that transfers me to another. My first hold time was 37 mins to find out that I went in a circle and ended up in the same place I started. My total cell phone time them this morning was 3 hours at which time I was told that they fixed my billing and I would have service within 2 hrs. Get home from work, 6 hrs later, still no service. I called back to be told that the order to reestablish service went in as a new service order and a tech was scheduled to come out on Tuesday????? Then they told me that the reason I was not getting internet was because of the way the order was in...they are telling me this while I was on line. I had no problem w/the internet, it was my television and phone that had no service. TO make along story short...Verizon FIOS sucks the big one. They do not get their reps the training they need to provide good service or any service at all for that matter. I honestly don't beleive that they hire inept reps, I beleive they don't care enough to get them the training they need to make them effective in what they do. I called a new provider and start service with them on Monday.
(Customer Service)