Visiblenet's profile

Visiblenet says: (6 days ago)

0  

Read our official response to the previous comment here...

http://www.visible.net/visiblog/visiblenet-is-serious-about-customer-service-support/
(Attorney General of Washington Sues Visible.net)

Visiblenet says: (6 days ago)

0  

Read our official response to the previous comment here...

http://www.visible.net/visiblog/visiblenet-is-serious-about-customer-service-support/
(Visible.net, Inc.)

Visiblenet says: (4 months ago)

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As we stated in your numerous repeated posts and attempts to slander our brand, Visible.net will not take part in any revenge type discussions as your name and demeanor reflects that is your intent at this time. If you wish to take a professional approach to the situation you've supposedly had with us, we urge you to contact our staff by using any one of the methods mentioned on our website. Visible.net pursues any and all matters that deal with legalities accordingly.
(The Truth About Visible.net Formerly Captures.com/WebMarketingSource.com)

Visiblenet says: (4 months ago)

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These folks have posted the same complaint here three times now and are apparently very confused about how "do not call" laws work. B2B calls are not the same as B2C calls, besides the fact that they REQUESTED that we contact them by filling out our Web form, and also agreed to the TERMS and PRIVACY rules set in place by submitting the form (clearly states all our policies and procedures). We have given them nothing but help regarding the calls they received. Due to the fact that they own several websites we have several records on file which are not always grouped with one another. I recently called them to make them aware that it was all updated and to explain why it happened. Rather than leave the conversation at that, they have now proceeded to take their complaint online. Since posting this we have attempted to resolve their issue to the best of our ability and see no reason why it should have even been here in the first place as everything has been done that they have requested.
(Telemarketing Nightmare Continues)

Visiblenet says: (4 months ago)

+2  

These folks are apparently very confused about how "do not call" laws work. B2B calls are not the same as B2C calls, besides the fact that they REQUESTED that we contact them by filling out our Web form, and also agreed to the TERMS and PRIVACY rules set in place by submitting the form (clearly states all our policies and procedures). We have given them nothing but help regarding the calls they received. Due to the fact that they own several websites we have several records on file which are not always grouped with one another. I recently called them to make them aware that it was all updated and to explain why it happened. Rather than leave the conversation at that, they have now proceeded to take their complaint online. Since posting this we have attempted to resolve their issue to the best of our ability and see no reason why it should have even been here in the first place as everything has been done that they have requested.
(Visible.net, Inc.)

Visiblenet says: (5 months ago)

+1  

I am the representative who has been dealing with this client. Her and her husband have had nothing but help from us regarding the calls they receive. Due to the fact that they own several websites we have several records on file which are not always grouped with one another. It may have taken some time to get them all updated, but when it did, I called them to make them aware that it was all updated and to explain why it happened. Rather than leave the conversation at that, they have now proceeded to take their complaint online. Since posting this we have attempted to resolve their issue to the best of our ability and see no reason why it should have even been here in the first place as everything has been done that they have requested. I use Firefox everyday and am a developer myself, I have never seen the site looking the way they've described, so that's not exactly accurate. Also, we never called to yell at anyone, only to resolve their original issue. Makes me wonder what else isn't accurate about their review.
(Telemarketing Nightmare)

Visiblenet says: (5 months ago)

0  

Visible.net will not take part in any revenge type discussions as your name and demeanor reflects that is your intent at this time. If you wish to take a professional approach to the situation you've supposedly had with us, we urge you to contact our staff by using any one of the methods mentioned on our website. Visible.net pursues any and all matters that deal with legalities accordingly.
(You'll Be Sorry if You Let this Company into Your Life...Please Don't Do it!)

Visiblenet says: (5 months ago)

+1  

Hi Becky,

We are terribly upset that you've experienced an issue with one or more of our consultants. If you wish please contact our main line and ask for Matt F. I will be sure to get your issue addressed if it hasn't already been taken care of. It does take up to 24 hours to cycle through, so if you notice anything after that, please let me know.
(Rude, annoying telemarketers)

Visiblenet says: (5 months ago)

+2  

Thank you, we are happy that you are pleased with our services.
(Pleased with support and customer service)