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VerizonCares's Comments


VerizonCares says: (6 years ago)
 0
This review unfortunately was placed by a competitor. Had this been an actual client Verizon Van Lines would have done everything possible to ensure the clients satisfaction.
(Bad Experience)

VerizonCares says: (7 years ago)
 0
Ms. Rawlings I am sorry you feel this way, we do not have any subcontractors and no agents named LEE. Elite moving which is our agent was scheduled to pick you up between 9:00 AM-12:00PM in Ohio. The carrier was coming out of Michigan and at the time there were bad weather conditions mainly snow. This did delay the driver and we apologize for the delay. The carrier was having issues with his cell phone and was experiencing intermitted service; however you did speak with a manager at Verizon Van Lines who returned your call after hours. I also wanted to point out that the carrier did compensate you for the lost time. Verizon Van Lines prides it’s self on customer satisfaction and we do everything possible to maintain a tight schedule but there are times when delays are just unavoidable.

Again I apologize for the late pick up and wish you well.

Kevin Scott
(Raison)

VerizonCares says: (7 years ago)
 0
I am sorry to hear your move was not a pleasant experience and kindly ask that you supply your move reference number or name so that we may review your account and address your complaint properly. Simply stating you moved to AZ is some what vague and could included hundreds of clients.

Just for verification Verizon van lines operates as a van lines with over 200 agents nationwide and have never sold or brokered a move as you suggest, this would be the same as Atlas or United van lines.
(nothappyatallin2010)

VerizonCares says: (7 years ago)
 0
I am sorry to hear your move was not a pleasant experience and kindly ask that you supply your move reference number or name so that we may review your account and address your complaint properly. Simply stating you moved to AZ is some what vague and could included hundreds of clients.

Just for verification Verizon van lines operates as a van lines with over 200 agents nationwide and have never sold or brokered a move as you suggest, this would be the same as Atlas or United van lines.
(False advertising)

VerizonCares says: (7 years ago)
 0
I have read the clients complaint and would like to address some of the aligationts.Verizon van lines has over 200 agent nation wide each agent operates under our tariff, every agent has been in the industry a minimum of 3 years and is a 5 star rated company.

Mrs. Ackley's move was scheduled with a 2 day pick up window as is every interstate move we perform and our agent picked up Mrs. Ackley with in that agreed window.

All interstate moves are based on weight surmised by an items list supplied by the client, The more weight you have the less per pound your over all cost is; the reason there is a cap on how much you can go under is simple being that clients could easily book moves with outrageously inflated weights to reap the volume discount and the moving company would be routing empty trucks across the country.

This was explained to the client as we do with every client and until now we have had no issues with client’s not understanding this term in the past.

Mrs. Ackley's move actually came in under the contracted weight and her over all cost was less nearly 10% of the entire move.

Mrs. Ackley move was scheduled for a next day delivery as the distance between her new and old residence was around 400 miles and as out lined in her contract; being she could not take delivery the next day we compensated our carrier for fuel food and lodging for an additional day at no cost.

I apologize if this sounds like a bad moving experience; we believe most clients would want their move to cost less then quoted have no damages and a quick delivery.

Verizon Van Lines strives for client satisfaction and this is evident by our over all ratings. I am sorry Mrs. Ackley did not understand these terms agreed to and wish her well in her new home.

Kevin Scott
Manager
(BE AWARE)

VerizonCares says: (8 years ago)
 0
It is obvious that this complaint is listed by a competitor, the fact that you have not used our services and are writing a complaint is ridiculous and with out merit, these are the tactics of a company that can not gain clients on their own merit and reputation.

Maybe if you offered you clients better service you would not feel the need to try and smear your competitors.

Your attempts to use a third companies name in your effort are sad; it must be quiet in Delray & Delaware.
()


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