TWCableHelp says: (1 day ago)

 0

I do apologize for the frustration if you could please email some account info to twcable.help@twcable.com I would be happy to assist?
(canceling)

TWCableHelp says: (2 days ago)

 0

If there is something we may help you with, please don't hesitate to contact us at twcable.help@twcable.com. Include your account information and details (including troubleshooting done) on any impairment experienced. -Bryan
(Time Warner Worst Customer Service & Website)

TWCableHelp says: (4 days ago)

 0

Please email account information to twcable.help@twcable.com and we can work with local customer service supervisors to resolve this issue.

Paul S.
Time Warner Cable
Social Media Customer Care
(Fraud dept disconnect!)

TWCableHelp says: (5 days ago)

 0

Hi,

I do apologize for the poor experience thus far if you could please email some account information to twcable.help@twcable.com I would be happy to review this?
(Lying to customers)

TWCableHelp says: (1 week ago)

 0

I would be happy to look into the issue could you please email some account information to twcable.help@twcable.com? -Jim
(Unauthorized transaction erroneous billing)

TWCableHelp says: (2 weeks ago)

 0

We would be happy to address this service outage if you could email account information to twcable.help@twcable.com

Thank you,

Paul S.
Time Warner Cable
Social media Customer Care
(phone, internet, tv shut off no warning)

TWCableHelp says: (2 weeks ago)

 0

We would be glad to review your accounts if you could email account number(s) to twcable.help@twcable.com There may be promotional rates that you are eligible for. Our local support team would contact you directly to go over this issue.

Paul S.
Time Warner Cable
Social Media Customer Care
(TIME WARNER INTERNET BAD SERVICE AND TOO EXPENSIVE)

TWCableHelp says: (2 weeks ago)

 0

I apologize for the continued problems with your Internet service. We would be glad to take a look
and work with upper level support in your area to get this resolved once and for all. Please email account information and details of the problem to twcable.help@twcable.com

Paul S.
Time Warner Cable
Social Media Customer Care
(internet service rarley works)

TWCableHelp says: (3 weeks ago)

 0

I apologize for the delay in receiving your refund. We can investigate if you can email account information to twcable.help@twcable.com

Thank you,

Paul S.
Time Warner Cable
Social Media Customer Care
(Credit due me)

TWCableHelp says: (4 weeks ago)

 0

Usually fees for the extension of cable to an area where it previously did not exist is an expensive undertaking as there high costs associated with running new hardline cable, obtaining right of way and contruction costs that are difficult to recover. As more people in the neighborhood receive service, the ability to recover the installation costs improves. I can ask your local support team to investigate if you can email account information to twcable.help@twcable.com

Paul S.
Time Warner Cable
Social Media Customer Care
(Illegal fee for installing cable)

TWCableHelp says: (1 month ago)

 0

I apologize for the many problems you've had. Have we ever sent out a tech to check the signal to see if that was the cause of the disconnects, and not a faulty modem? We would be happy to check your signal if you could email account information and details of the problem to twcable.help@twcable.com

Paul S.
Time Warner Cable
Social Media Customer Care
(Irritating to attempt to use service. Y do I pay?)

TWCableHelp says: (2 months ago)

 0

I apologize for the continued problems. Please email account information and details of the problem to twcable.help@twcable.com and we can work with local support to find the cause of the outages and come to a speedy resolution.

Paul S.
Time Warner Cable
Social Media Customer Care
(Internet Outage)

TWCableHelp says: (2 months ago)

 0

While advertised offers are for new customers and new services (such as adding data) we can see if there is an alternate package available that would still suite your needs. Please email your account information to twcable.help@twcable.com with a preferred contact number.

Paul S.
Time Warner Cable
Social Media Customer Care
(Poor Customer Service to Existing Customers)

TWCableHelp says: (3 months ago)

 0

We can see what can be done from our end if you can email your account information and details of the issue to twcable.help@twcable.com.

Paul S.
Time Warner Cable
Social Media Customer Care
(im paying for there mistake)

TWCableHelp says: (3 months ago)

 0

I apologize for the billing discrepancy. If you can email your account information to twcable.help@twcable.com, we can review the account and take the necessary steps to correct the bill.

Paul S.
Time Warner Cable
Social Media Customer Care
(cable overbilling)

tippytappy says: (4 months ago)

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To Paul,
In responce to your message you sent to me on Facebook 1-7-12 and looking into my account to see if you could make it more afforable for me..I have already sent my bill in and don't have my account number handy but you can look up by my name Margaret Wood and Tel# 413-442-4194 and get into my account that way..My address is 1074 North St Pittsfield,Ma 01201..Let me say that I have two boxes...I do not have any HBO or extra Movie channels.
Last year bills were a total of 137 dallors included the 10 dallor rate hike..This year's bill I was shocked to see was 180 dallors..I did call and complain and after 2 hours of hollering they did knock it down to 150.06..Well anyway's it would be better if you can get it back down to 137 again which I think is a fairer price for the clients of long standing as I otherwise I might have to shop around for more affordtable bills...My facebook page is under Margaret Crosier Wood..Please get back to me on this matter..Thank you

gaf471 says: (1 year ago)

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Good luck. TWC hasbecome so large one customer is of no concern to them. when I call they treat me like they're a government agency.

gaf471 says: (1 year ago)

 0

Good luck. From the experience i've had with twc they seem to have enough business they don't care.

mcashdollar says: (1 year ago)

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Once again, we have been unable to get satisfactory service from Time Warner Cable. We had an appointment today, January 18th with a window of 2-5 pm. We specifically told the scheduler that there would not be anyone available until after 3pm. We also had a problem getting home because of the inclement weather. My wife arrived home at 3:05pm to find that the technician had arrived at 2:35 and promptly left when there was no answer at the door. Our internet service has been out, once again, since 3:45 yesterday afternoon. The issue is not with the indoor equipment but the connection at the pole or the wires. I crawled under the house and "jiggled" the wires, and, lo and behold, the internet service was restored.

I am to the point of total aggravation and frustration. I am going to be cancelling my subscription to TWC and going with another carrier. Until and unless you can come up with a solution to this ongoing problem, we will expect a discount or free service to make up for the aggravation we have endured for the past two months. We have spoken to a so called supervisor who also did nothing. We have lost time at work as well as wages waiting for ineffectual field workers.

I am reporting your lack of support and poor business acueman to the BBB.

Michael Cashdollar
845-336-0301