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Suzikue says: (9 years ago)
I think the mistake that you made was
getting involved with fixing a new product. I would immediately write a letter and file a complaint with the Better Business Bureau. Has the store you bought it from been helpful. If not file a complaint about them

Hewlett Packard is actually in Costa Rica and they are the worst service I have ever dealt with. I have been demanding that they take back a computer that arrived broken
and now I will not accept a new one because they are so bad. Eventually they will have to give in because when it comes to warantees the law is on your side.

Get your complaints filed and be relentless
(Hewlett Packard customer service)

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