SearsSux's profile

SearsSux says: (1 month ago)

 0

I placed an order for a refrigerator and tv set for the home I purchased that is a 2 hour drive from my current home (over 100 miles away).


Delivery was scheduled for October 15 between 10AM and Noon.

I drove down to my new home to receive the items.

By 3PM, the items had not been delivered, so I called to get a status and was informed that the items were not in stock.

While on hold to get a status, another person picked up the call, and I was disconnected.

I called again that evening, and was transferred to the store to get a status. The phone rang 10 times, then disconnected.

I set an email, then called a representative, who rescheduled delivery for the 23rd.

On the 20th and 21st I received automated calls reminding me that I had a delivery scheduled for the 23rd.

I called tonight to get a delivery time, and the system showed no record of my order.

I finally was transferred to someone who found my order and the delivery manifest, and my order was NOT scheduled for delivery on the 23rd.
I have already missed one full day of work and driven 200 miles round trip to receive these items, and arranged to take off the 23rd as well to make the drive again, and my order was STILL not scheduled for delivery.

I must now arrange to take another day off of work, and make the 200 mile round trip, hoping that Sears finally has its act together.
(Sears Home Delivery Sucks!)