SearsCares's profile
SearsCares's Reviews
SearsCares hasn't written any reviews yet or they are waiting for approval.
SearsCares's Comments
0 Dear sydsym,
We are sorry to hear about the unsatisfactory service you have experienced with Sears repair service. I can assure you that we attempt to resolve all service calls on the first attempt however it just is not possible for our technicians to carry all parts on their truck.. My name is David and I work for the Sears Cares escalations team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can assist with your service call. Please provide a contact and the phone number the microwave was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (sydsym) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Microwave Door repair)
We are sorry to hear about the unsatisfactory service you have experienced with Sears repair service. I can assure you that we attempt to resolve all service calls on the first attempt however it just is not possible for our technicians to carry all parts on their truck.. My name is David and I work for the Sears Cares escalations team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can assist with your service call. Please provide a contact and the phone number the microwave was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (sydsym) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Microwave Door repair)
0 Dear sydsym,
We are sorry to hear about the unsatisfactory service you have experienced with Sears repair service. I can assure you that we attempt to resolve all service calls on the first attempt however it just is not possible for our technicians to carry all parts on their truck.. My name is David and I work for the Sears Cares escalations team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can assist with your service call. Please provide a contact and the phone number the microwave was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (sydsym) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Microwave Door repair)
We are sorry to hear about the unsatisfactory service you have experienced with Sears repair service. I can assure you that we attempt to resolve all service calls on the first attempt however it just is not possible for our technicians to carry all parts on their truck.. My name is David and I work for the Sears Cares escalations team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can assist with your service call. Please provide a contact and the phone number the microwave was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (sydsym) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Microwave Door repair)
0 Dear Kenmorestinks
We are sorry to hear about the problems you have experienced with your refrigerator this year. It is not normal to see these problems appear so soon into a products life. My name is David and I work for the Sears Cares executive team and we want you to know that we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact and the phone number the refrigerator was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (Kenmorestinks) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Kenmore)
We are sorry to hear about the problems you have experienced with your refrigerator this year. It is not normal to see these problems appear so soon into a products life. My name is David and I work for the Sears Cares executive team and we want you to know that we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact and the phone number the refrigerator was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (Kenmorestinks) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Kenmore)
0 To Brianna,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the issues you are experiencing with your range. Any appliance should last more than a couple of years, but anything that goes through a manufacturing process has the possibility of failure. That being said, we are concerned about these ongoing issues and we would like to talk to you about some options we have for you. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Brianna) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Kenmore Gas Range Model 665.7527)
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the issues you are experiencing with your range. Any appliance should last more than a couple of years, but anything that goes through a manufacturing process has the possibility of failure. That being said, we are concerned about these ongoing issues and we would like to talk to you about some options we have for you. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the range was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Brianna) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Kenmore Gas Range Model 665.7527)
0 To 1John,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(delay providing service)
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(delay providing service)
0 To 1John,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Sears)
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Sears)
0 To Gator1
My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues you’ve had with the local Automotive service center. I don’t know how they kept getting the wrong parts ordered. As we have essentially the same auto parts guides as any other service center, this should not have happened. I am also very sorry that your valuable time was wasted on this. You are a valued customer and we do not like to cause you such frustration. It is not our intention to cause our customers frustration and we would like to look into what happened and talk with you about it. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to do what we can for you. In the email, please provide a contact phone number and the phone number the automotive service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Gator1) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Sears waste of my time)
My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues you’ve had with the local Automotive service center. I don’t know how they kept getting the wrong parts ordered. As we have essentially the same auto parts guides as any other service center, this should not have happened. I am also very sorry that your valuable time was wasted on this. You are a valued customer and we do not like to cause you such frustration. It is not our intention to cause our customers frustration and we would like to look into what happened and talk with you about it. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to do what we can for you. In the email, please provide a contact phone number and the phone number the automotive service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Gator1) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(Sears waste of my time)
0 To Hotdog,
My name is Brian and I am part of the Sears Cares escalations team. We would like to know more about this situation. I can’t understand why the Auto center would not at least check the Transmission fluid for you. That really is unacceptable and we want to determine why you would be treated in this manner. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to get to the bottom of this situation. In the email, please provide a contact phone number and the phone number the automotive service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Hotdog) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(New Hampshire)
My name is Brian and I am part of the Sears Cares escalations team. We would like to know more about this situation. I can’t understand why the Auto center would not at least check the Transmission fluid for you. That really is unacceptable and we want to determine why you would be treated in this manner. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to get to the bottom of this situation. In the email, please provide a contact phone number and the phone number the automotive service was done under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (Hotdog) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(New Hampshire)
0 kkjjmm,
It is disappointing to read about the problems you experienced with your air conditioner. We want you to know we value your business and would like the opportunity to assist you. My name is David and I work for the Sears Cares executive team. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss this situation. Please provide a contact number and the phone number the air conditioner was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name (kkjjmm) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Sears for air conditioners)
It is disappointing to read about the problems you experienced with your air conditioner. We want you to know we value your business and would like the opportunity to assist you. My name is David and I work for the Sears Cares executive team. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss this situation. Please provide a contact number and the phone number the air conditioner was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name (kkjjmm) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Sears for air conditioners)
0 To hburrus,
I apologize that you are encountering this issue with the reimbursement for the service on your TV. My name is Brian and I am part of the Sears Cares escalations team. If you were promised a reimbursement for labor then we need to make sure that you get what was promised. I can’t understand why it would be taking so long. It does typically take about 10 business days (14 regular days) to get a reimbursement check to a customer, but there are times when it may take a little longer. We would like to make sure this gets resolved for you, however. At your convenience, please contact my office via email at searscares@searshc.com and we would be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (hburrus) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(TV NOT REPAIRED)
I apologize that you are encountering this issue with the reimbursement for the service on your TV. My name is Brian and I am part of the Sears Cares escalations team. If you were promised a reimbursement for labor then we need to make sure that you get what was promised. I can’t understand why it would be taking so long. It does typically take about 10 business days (14 regular days) to get a reimbursement check to a customer, but there are times when it may take a little longer. We would like to make sure this gets resolved for you, however. At your convenience, please contact my office via email at searscares@searshc.com and we would be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (hburrus) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
(TV NOT REPAIRED)
0 Anita123
I am sorry to hear about the problems you have been experiencing with Sears repair. At this time I know you are frustrated with Sears and want this resolved as quick as possible. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can find the best solution to meet your needs. Please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name(Anita123) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Must be the very worst)
I am sorry to hear about the problems you have been experiencing with Sears repair. At this time I know you are frustrated with Sears and want this resolved as quick as possible. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can find the best solution to meet your needs. Please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name(Anita123) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Must be the very worst)
0 Wilfred
I am sorry to hear about the service you are experiencing with Sears repair. I know that you are frustrated with Sears and want this resolved as quick as possible. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact number and the phone number the grill was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name(wilfred) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Weber grill)
I am sorry to hear about the service you are experiencing with Sears repair. I know that you are frustrated with Sears and want this resolved as quick as possible. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact number and the phone number the grill was purchased under (if different than the contact number) and we will call you at your convenience. In addition please include your screen name(wilfred) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Weber grill)
0 jfayenelson,
It’s unfortunate that you are experiencing problems with your washer after 1½ years. Just like a product that is purchased there is always a risk of the item malfunctioning at some point. We understand why you are concerned with the product failing so soon and we would like to speak to you regarding your current situation. My name is David and I work for the Sears Cares escalation team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will reach you at your convenience. In addition please include your screen name (jfayenelson) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Kenmore 600 washer)
It’s unfortunate that you are experiencing problems with your washer after 1½ years. Just like a product that is purchased there is always a risk of the item malfunctioning at some point. We understand why you are concerned with the product failing so soon and we would like to speak to you regarding your current situation. My name is David and I work for the Sears Cares escalation team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will reach you at your convenience. In addition please include your screen name (jfayenelson) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Kenmore 600 washer)
0 Dear DMSTOICO
I am sorry to hear about the trouble have experienced with getting your washer repaired. I want you to know that we are concerned with the quality of your product and would like to assist you with resolving this issue. My name is David and I work for the Sears Cares escalation team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will contact you at your convenience. In addition please include your screen name (DMSTOICO) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Washer Repair)
I am sorry to hear about the trouble have experienced with getting your washer repaired. I want you to know that we are concerned with the quality of your product and would like to assist you with resolving this issue. My name is David and I work for the Sears Cares escalation team and we are here to assist you. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under (if different than the contact number) and we will contact you at your convenience. In addition please include your screen name (DMSTOICO) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Washer Repair)
SearsCares's Messages
Activity
Click here to add this free widget to your website or blog!
[Top]
StumbleUpon
del.icio.us
Google
Furl
Netscape
Spurl
Technorati
YahooMyWeb
Digg
Facebook
Ma.gnolia
sk*rt
NewsVine
Reddit
Slashdot
Windows Live
I am sorry to hear about the service you received when attempting to reach your local Sears store. I can assure you the service you received is not acceptable and we would appreciate the opportunity to assist you with this matter. My name is David and I work for the Sears Cares executive team and we want you to know we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact and the phone number the sewing machine was purchased under (if different than the contact) and we will call you at your convenience. In addition please include your screen name (Brendasueb) in your email so we can reference to your posting.
Thank you,
David V.
Senior Case Manager
Sears Cares
(Problems with Sewing Machine)