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STACEY1408 says: (7 years ago)
had mine a little over a year. I was cleaning my wood floors, in the summertime, it was heating up, but stopped producing steam through the pads, then the end blew off spraying hot steam and water all over my floor and bare feet, burning my feet. I tried calling the 1800#, but was told to call another number, but that number never even rang, when I call the 1800# back they told me to keep trying the other number. I am getting the run around and just want to get my unit fixed. I can't afford to buy another one as this one was a gift. Someone needs to call me back so I can get this figured out! Very disappointed because I did like my steam mop.
(Shark Steam Mop)

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