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zulberti says: (8 years ago)
Hello Richard,

This is Emiliano, CEO of DirectWithHotels. Let me start by saying that we take all complaints seriously and, as a first step, we have triggered an internal review of the details you have shared so we can determine how best to assist you with your situation. In 5 years of operations, and with millions of travellers served, we have always done the right thing. Rest assured the same will apply here. In parallel, could I ask that you please write to me directly to so that I can help address this myself.

Thanks in advance, Emiliano

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