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VerizonCares says: (7 years ago)
 0
Ms. Rawlings I am sorry you feel this way, we do not have any subcontractors and no agents named LEE. Elite moving which is our agent was scheduled to pick you up between 9:00 AM-12:00PM in Ohio. The carrier was coming out of Michigan and at the time there were bad weather conditions mainly snow. This did delay the driver and we apologize for the delay. The carrier was having issues with his cell phone and was experiencing intermitted service; however you did speak with a manager at Verizon Van Lines who returned your call after hours. I also wanted to point out that the carrier did compensate you for the lost time. Verizon Van Lines prides it’s self on customer satisfaction and we do everything possible to maintain a tight schedule but there are times when delays are just unavoidable.

Again I apologize for the late pick up and wish you well.

Kevin Scott




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