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Penn says: (4 months ago)
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I also agree with the posts above. Verizon Fios has terrible service. I received an HD DVR and installed it and activated it. A day later the box died and a technician over the phone tried to have ME fix it for an hour. When that didn't work, they set up a tme for a tech to come on a Friday night - no one showed up and no one called to tell me the ticket had been sent to the wrong department. I then spoke with a supervisor who assured me if I stayed home the next morning the tech would come. No one showed up again - just a message after the fact saying they weren't coming at all. Great, after 3 hours on the phone with Verizon that is what I get. Cancel or don't buy Verizon - go with Direct TV or Comcast.
(Customer Service)


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