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We apologize for any negative experience you've had with Beyond the Rack. At BTR we not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify your problem.
If you can kindly email us at social@beyondtherack.com and provide us with your order number, we would be happy to get in touch with you today and hopefully resolve your issue for you.
Please know that we're here to help.
Thank you.