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P51Pilot says: (5 years ago)
The phone is answered by another department. They say when customer service is busy, the phone automatically forwards to their department. When I first asked to hold, they said there was no way to transfer me back to customer service and even if they could, the phone call would just be forwarded right back to them.
Since this happens every time I call, it sounds like SOP. I just can't figure out what their game plan is. They say someone will call me back, but no one has ever returned any of my calls and after sending them several e-mails and they all go unanswered, I just don't get it. How hard is it to hit reply and send an e-mail saying "Here is the status of your TV"? This started last year in October. What do I have to do to get my TV back???
(Westinghouse has my TV)

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