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NESTCO says: (9 years ago)
It just gets better and better. I received the unit back today and the screen is obviously cracked now as nothing shows up now but a glow of light with cracks that totally cover the screen that were not there when it left here the first time. In addition there is a note inside stating that the unit had improper or inadequate maintenance(examples excessive dirt, grease or spilled liquids, etc.). Now I am thoroughly confused as now, according to HP, it is not damaged due to abuse but improper maintenance. The computer is 30 days old and the video malfunctioned and the screen was broken in transit to the repair facility. It appears that someone needs to get their act together. The bottom line is they don't want to honor the warranty and are trying everything under the sun to avoid covering the computer under warranty.
(Avoid HP DV6 1352Dx Laptop)

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