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I've unfortunately been added to the list of "Scammed" by this company.
Crescent Processing company Consumer Complaint
DO NOT UNDER ANY CIRCUMSTANCES DO BUSINESS WITH THIS COMPANY. Do not talk to their reps, do not fill out any applications, do not giving out any of your information to them. We had a sales rep come into our store and give us the demo and numbers. Everything looked great, I... More...
(Credit Cards, Finance, Banks)
MillerWater's Comments
0 After all of the things I listed that I had to do to get to close the account I never heard from them again. The "Sales" person who was a customer of ours stopped coming in the store and since we changed out bank info and all of that we never heard from the company itself again. But it was definitely a nightmare to get to that point.
(surehunter)
(surehunter)
0 1: We have a friend of the family who is one of the top lawyers in the state. He stays on permanent retainer with us and only charges us when we use his services. Graciously he does not charge us for consultations.
2: The rep unfortunately did not get paid for our account as it was never activated nor was the application processed.
3: Exactly, which is why we could not figure out what the charge was for or why they were taking the money from our account. After getting the run around as I've explained before we were finally able to speak to a supervisor "Curtis" and he explained that the $116 was a combination of various fees. One being the $69 application processing fee. Which again since the application was never processed this should not have been billed to us.
Finally: We did return the machine via Fed-ex and as I said, your company resent it back to us a week later. Then we resent it via FED-Ex AGAIN and that's when they billed us the 3 consecutive charges of $100 each. We never opened the box because we didn't want to be charged for sending the item back. We just refused the shipment the first time and the second time the Fed-Ex guy just dropped it off while we were busy with a customer and didn't give us the opportunity to refuse it. The second time is when the Sales Rep said he would come by and pick it up for us but he never came by.
As for any mis-communication, we didn't have any with the Sales Rep, and we fully understood what he told us. We also had no misunderstanding with Craig Crawford when we talked to him and we had no misunderstanding with Vanessa in processing. Neither of the reps that we spoke to understood why this was happening to us. Everyone we spoke to at the 1-800# knew exactly what happened, how it happened and flat out told us they didn't care, they were going to do it anyway so you cannot take the blame away from Crescent Processing on this situation. We didn't have ANY problems with the Sales Rep, or his Supervisors or even the application underwriters. The problem was with the processing and billing section of your company.
Thankfully we have been able to work things out with our landlord again after your company took money out of our bank account for the second time and bounced our rent check again. Although he was extremely upset we were able to explain to him about the situation and we're still in business.
Crescent sent another charge to the bank account this morning for a $0.00 amount. Which shows they still have not closed the account and taken us out of their system. When you close a bank account, it is still subject to charges for up to 6 months after it's closed, so I guess we're going to have to wait out the 6 months to see how much more Crescent wants to continue messing with us.
(I've unfortunately been added to the list of "Scammed" by this company.)
2: The rep unfortunately did not get paid for our account as it was never activated nor was the application processed.
3: Exactly, which is why we could not figure out what the charge was for or why they were taking the money from our account. After getting the run around as I've explained before we were finally able to speak to a supervisor "Curtis" and he explained that the $116 was a combination of various fees. One being the $69 application processing fee. Which again since the application was never processed this should not have been billed to us.
Finally: We did return the machine via Fed-ex and as I said, your company resent it back to us a week later. Then we resent it via FED-Ex AGAIN and that's when they billed us the 3 consecutive charges of $100 each. We never opened the box because we didn't want to be charged for sending the item back. We just refused the shipment the first time and the second time the Fed-Ex guy just dropped it off while we were busy with a customer and didn't give us the opportunity to refuse it. The second time is when the Sales Rep said he would come by and pick it up for us but he never came by.
As for any mis-communication, we didn't have any with the Sales Rep, and we fully understood what he told us. We also had no misunderstanding with Craig Crawford when we talked to him and we had no misunderstanding with Vanessa in processing. Neither of the reps that we spoke to understood why this was happening to us. Everyone we spoke to at the 1-800# knew exactly what happened, how it happened and flat out told us they didn't care, they were going to do it anyway so you cannot take the blame away from Crescent Processing on this situation. We didn't have ANY problems with the Sales Rep, or his Supervisors or even the application underwriters. The problem was with the processing and billing section of your company.
Thankfully we have been able to work things out with our landlord again after your company took money out of our bank account for the second time and bounced our rent check again. Although he was extremely upset we were able to explain to him about the situation and we're still in business.
Crescent sent another charge to the bank account this morning for a $0.00 amount. Which shows they still have not closed the account and taken us out of their system. When you close a bank account, it is still subject to charges for up to 6 months after it's closed, so I guess we're going to have to wait out the 6 months to see how much more Crescent wants to continue messing with us.
(I've unfortunately been added to the list of "Scammed" by this company.)
So it's causing "drama" to inform other business owners that there is a good possibility that if they get involved with this company they will regret it? I'm causing drama by questioning the "glowing" review given by a Sales Rep of the company who's ethics and integrity are being called into question?
This is a review site, it's here to provide people some insight into companies' business practices. There is nothing dramatic about that. As a matter of fact the only "drama" that was caused was from your company.
When I called and spoke to the various CS reps (Ronnie, Curtis, Vanessa, etc.) all I got was rude and condescending behaviour. Ronnie hung up on me 3 times because I was told by my sales rep and Craig Crawford to immediately ask for a supervisor and to not speak with the general CS rep. She refused to pass me on to a supervisor, called me a liar about what happened and then told me that there was nothing your company was going to do about my situation so "deal with it". It was only after contacted my lawyer and kept repeatedly calling back until I wore her down and got passed on to someone else. I didn't cause that drama, your company did.
Your company and sales rep lied to us every step of the way and when I finally pulled the plug (before the application was even processed) they still hit my bank account for over $400 worth of fees over the course of the last two months that are only supposed to be charged to customers and we clearly are not and never were.
The ONLY recourse I had was to change all of my bank account information so they could no longer randomly take money out of our account and the only way I was able to finally get to a supervisor and get some sort of resolution was when I had my lawyer get involved. Funny how they quickly turned around when he got involved.
I know the law, I know the business and unlike a lot of the complaints that are on this site about this company, what happened to us was not something that was caused from our inability to read a contract or fine print. I read over every clause and sub-section in the contract before I decided to signed up.
I checked out the company through various avenues and unfortunately the only complaints I read were from people that didn't read all of the fine print. Their problems were caused from trusting their sales rep to tell them the truth. Something that they should be able to do but in this day in age is seemingly impossible.
Our sales rep told us a bunch of things that were in conflict with what the contract said as well but I called him on it as soon as I saw it. I was standing right next to him when he called the head office to get permission to waive various fees, and conditions. I was standing right next to him when he put the codes into the computer to waive the fees and other conditions we didn't feel comfortable with.
And even though the application was supposedly not processed and the sales rep, Craig Crawford and Vanessa assured us that our application was not processed and we were not customers of Crescent processing the following month we were billed as if we were in our first month of being a customer of Crescent processing. And funny thing, all of those fees that were supposed to be waived were listed and charged for that first month. Was that my fault or your company's?
I literally could write page after page of what happened to us but I've already done that to a certain point in my review. My point is this, I'm not here to cause "drama", and I do not know any sane and educated business person that could take anything positive out of what happened to us by your company. Other than maybe the positive part is that we were able to get away fairly quickly and with less monetary loss than some of these other poor people. The Sales Rep that set all of this up for us was appalled by what happened. He was just as frustrated and horrified about what was happening to us and the last conversation I had with him he told me that he was starting to have the exact same problems with his other customers. With that I mean the home office billing them for things they shouldn't be billed for and then being just as nasty and rude to them as they can be to his customers. As a Sales Rep, there is only so much you can tell your customers. If the home office is doing something totally different then there isn't much a Sales Rep can do about it after he's exhausted his chain of command to the best of his ability and receives no resolution. This man is discouraged with your company, he's been with them for a long time and he cannot believe the things that are happening to his customers. So what does that say about the "Big Picture"?
As for which picture I need to look at... The BIG picture here is that I could care less what they put on a fancy brochure of what they offer. If you are being lied to and stolen from, is it worth continually looking at a pretty Big picture on the wall of what this company wants you to look at instead of what they are really doing?
I do not typically come onto these review sites and comment but after what we went through with your company I wanted to make sure that others did not make the same mistake we did. The mistake of even talking to your company in the first place.
(Fantastic Company!!!)
This is a review site, it's here to provide people some insight into companies' business practices. There is nothing dramatic about that. As a matter of fact the only "drama" that was caused was from your company.
When I called and spoke to the various CS reps (Ronnie, Curtis, Vanessa, etc.) all I got was rude and condescending behaviour. Ronnie hung up on me 3 times because I was told by my sales rep and Craig Crawford to immediately ask for a supervisor and to not speak with the general CS rep. She refused to pass me on to a supervisor, called me a liar about what happened and then told me that there was nothing your company was going to do about my situation so "deal with it". It was only after contacted my lawyer and kept repeatedly calling back until I wore her down and got passed on to someone else. I didn't cause that drama, your company did.
Your company and sales rep lied to us every step of the way and when I finally pulled the plug (before the application was even processed) they still hit my bank account for over $400 worth of fees over the course of the last two months that are only supposed to be charged to customers and we clearly are not and never were.
The ONLY recourse I had was to change all of my bank account information so they could no longer randomly take money out of our account and the only way I was able to finally get to a supervisor and get some sort of resolution was when I had my lawyer get involved. Funny how they quickly turned around when he got involved.
I know the law, I know the business and unlike a lot of the complaints that are on this site about this company, what happened to us was not something that was caused from our inability to read a contract or fine print. I read over every clause and sub-section in the contract before I decided to signed up.
I checked out the company through various avenues and unfortunately the only complaints I read were from people that didn't read all of the fine print. Their problems were caused from trusting their sales rep to tell them the truth. Something that they should be able to do but in this day in age is seemingly impossible.
Our sales rep told us a bunch of things that were in conflict with what the contract said as well but I called him on it as soon as I saw it. I was standing right next to him when he called the head office to get permission to waive various fees, and conditions. I was standing right next to him when he put the codes into the computer to waive the fees and other conditions we didn't feel comfortable with.
And even though the application was supposedly not processed and the sales rep, Craig Crawford and Vanessa assured us that our application was not processed and we were not customers of Crescent processing the following month we were billed as if we were in our first month of being a customer of Crescent processing. And funny thing, all of those fees that were supposed to be waived were listed and charged for that first month. Was that my fault or your company's?
I literally could write page after page of what happened to us but I've already done that to a certain point in my review. My point is this, I'm not here to cause "drama", and I do not know any sane and educated business person that could take anything positive out of what happened to us by your company. Other than maybe the positive part is that we were able to get away fairly quickly and with less monetary loss than some of these other poor people. The Sales Rep that set all of this up for us was appalled by what happened. He was just as frustrated and horrified about what was happening to us and the last conversation I had with him he told me that he was starting to have the exact same problems with his other customers. With that I mean the home office billing them for things they shouldn't be billed for and then being just as nasty and rude to them as they can be to his customers. As a Sales Rep, there is only so much you can tell your customers. If the home office is doing something totally different then there isn't much a Sales Rep can do about it after he's exhausted his chain of command to the best of his ability and receives no resolution. This man is discouraged with your company, he's been with them for a long time and he cannot believe the things that are happening to his customers. So what does that say about the "Big Picture"?
As for which picture I need to look at... The BIG picture here is that I could care less what they put on a fancy brochure of what they offer. If you are being lied to and stolen from, is it worth continually looking at a pretty Big picture on the wall of what this company wants you to look at instead of what they are really doing?
I do not typically come onto these review sites and comment but after what we went through with your company I wanted to make sure that others did not make the same mistake we did. The mistake of even talking to your company in the first place.
(Fantastic Company!!!)
You know I've worked with a lot of merchant processing companies in the last 20 years and I have never in my life seen anything like this company.
They lie, cheat and literally steal from you every step of the way. The customer service from the reps at the 1-800 number are the rudest, most smug, unprofessional people I have ever had the misfortune to deal with in the 25 years I've been in the industry.
It's great that you are able to come on these review sites and plug your company but the facts that this company is run by a horde of scam artists and thieves are 100% factual and unfortunately I had to learn the hard way that I should have listened to the other reviewers you have insulted on this page. I DID read the fine print thoroughly, I did do the research and I still fell victim to these people. It just goes to prove that no matter how much you try to protect yourself there will always be someone out there in sheep's clothing ready to pounce on you when you least expect it.
(Fantastic Company!!!)
They lie, cheat and literally steal from you every step of the way. The customer service from the reps at the 1-800 number are the rudest, most smug, unprofessional people I have ever had the misfortune to deal with in the 25 years I've been in the industry.
It's great that you are able to come on these review sites and plug your company but the facts that this company is run by a horde of scam artists and thieves are 100% factual and unfortunately I had to learn the hard way that I should have listened to the other reviewers you have insulted on this page. I DID read the fine print thoroughly, I did do the research and I still fell victim to these people. It just goes to prove that no matter how much you try to protect yourself there will always be someone out there in sheep's clothing ready to pounce on you when you least expect it.
(Fantastic Company!!!)
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(surehunter)