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LegalZoom's Reviews

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LegalZoom's Comments


LegalZoom says: (5 years ago)
 0
Hi,

We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each Customer, and it seems we fell short of that goal in this situation.

Please be mindful sometimes the turnaround time for entity filings vary from State to State, especially if they're experiencing a backlog due to budget cuts. These delays are matters that are beyond LegalZoom's control and we apologize for any inconvenience that this may cause for your business endeavors.

Please contact us so we can try our best to get the LLC completed and sent for you as quickly as possible. You can reach me at: Patty @lzserve.com.
(Exin LLC)

LegalZoom says: (5 years ago)
 0
Dear bizowner,


Your comments and experience are important to us and we appreciate your feedback. We're sorry to hear that you did not have the best experience with LegalZoom regarding your LLC. We want to make it right. We’d love to have you talk with our customer care manager. Please contact: Patty@lzserve.com so we can get this resolved for you as soon as possible.

Again, we are sorry to hear about experience and would like to help.

LegalZoom Customer Care
(Legal Zoom)

LegalZoom says: (5 years ago)
 0
We apologize for the experience you've had with LegalZoom regarding your Divorce package.

Our goal is to make every Customer happy with our products and service, we clearly missed the mark this time.

We want to resolve this for you. We'll be happy to answer any questions you may have about the Divorce filing process or any other portion of your order. Please contact us at patty@lzserve.com. We look forward to hearing from you.

LegalZoom Customer Care
(divorce)

LegalZoom says: (5 years ago)
 0
Hi LegalZoom Customer,

We're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right.

We'd like to learn more about your situation. Please kindly submit your contact information to: Patty@lzserve.com and we will review your Trademark order.

We look forward to speaking with you and hope to make your experience with LegalZoom a better one.

LegalZoom CustomerCare
(Failed to provide services which were paid for)

LegalZoom says: (5 years ago)
 0
Hi blynch,

We're sorry about your experience with your Business License package. Please contact Patty@lzserve.com for assistance.


LegalZoom Customer Care
(Legal Zoom getting a business license)

LegalZoom says: (5 years ago)
 0
Hi Frankolds,

We're sorry about what happened to your Living Trust order, we'd like an opportunity to make things right. Please contact Patty@lzserve.com for assistance.


LegalZoom Customer Care
(Legalzoom preparation of Living Trust)

LegalZoom says: (5 years ago)
 0
Hi Alii,

We are sorry to hear that you were being charged for a service that you were unaware of. It looks like you may have opted in for LegalZoom to serve as your Registered Agent. We can assist you with both cancelling the subscription & with changing your Registered Agent.

Please feel free to call or email with any questions or concerns regarding this or any other matter. You can reach out to me via email at Patty@lzserve.com for assistance. I look forward to hearing from you so we can get everything resolved for you.

Patty Chikamagalur
LegalZoom Customer Care
(Fraud charges on credit cards)

LegalZoom says: (5 years ago)
 0
Hi BHdeligero,

We do our best to make sure every Customer is happy and it seems we fell short of that goal in this situation.

We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so we can do a better job for other Customers in the future.

Please feel free to contact me at your convenience, I look forward to hearing how we can make this right.

Thank you,

Patty Chikamagalur
LegalZoom Customer Care
800-773-0888 x 8720
(They make cancellation of services extremely inconveinient)

LegalZoom says: (5 years ago)
 0
Hi BusterBrown17,

We are sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that. Please contact Juan or myself who oversee our legal plan membership services team via email or toll free phone numbers listed below:

Juan: (877) 818-8787 ext 3250 or jcuellar@legalzoom.com
Jeremy: (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com

Again we are sorry to hear about experience and would like to help.

Jeremy, LegalZoom Customer Care
(Automatically signed up for extra services at a reoccurring monthly charge!)

LegalZoom says: (5 years ago)
 +1
Hi LegalZoom Customer,

We're sorry about what occurred with your LLC order, EIN obtainment, and with your Customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less than our best.

Your comments and experience are important to us and we appreciate your feedback. Please feel free to contact me directly at 800.773.0888 x 8720 or via email at Patty@lzserve.com and we'll try our very best to make things right.

LegalZoom Customer Care
(Customer Service is Dead with Legal Zoom)

LegalZoom says: (5 years ago)
 0
Your comments and experience are important to us and we appreciate your feedback. Please be reassured that we will follow up with our marketing team to determine where improvements need to be made. Please contact Patty@lzserve.com directly if we can assist you in the future. Again, we’re terribly sorry for all of your trouble.

LegalZoom Customer Care
(Unwanted e-mail)

LegalZoom says: (5 years ago)
 0
Hi sphill0562,

We're sorry about what occurred with your Attorney Consultation and with your Customer service experience. Usually the Attorney Consultations & subscription cancellation process goes more smoothly and we apologize that you experienced us at less than our best.

Your comments and experience are important to us and we appreciate your feedback. Please contact Juan or myself who oversee our legal plan membership services team via email or toll free phone numbers listed below:

Juan: (877) 818-8787 ext 3250 or jcuellar@legalzoom.com
Jeremy: (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com

Again we are sorry to hear about experience and would like to help.

Jeremy, LegalZoom Customer Care
(Didn't follow through)

LegalZoom says: (5 years ago)
 0
We are sorry that your experience with your Attorney consultations wasn’t a great one and we want to try and fix that. Please contact Juan or myself who oversee our our legal plan membership services and attorney consultations via email or toll free phone numbers listed below:

Juan: (877) 818-8787 ext 3250 or jcuellar@legalzoom.com
Jeremy: (877) 818-8787 ext 2115 or emailing him at jeremyv@legalzoom.com

Again we are sorry to hear about experience and would like to help.

Jeremy, LegalZoom Customer Care
(Legal Zoom Business Advantage Pro)

LegalZoom says: (5 years ago)
 0
Hi,

We are sorry to hear that you were being charged for a service that you were unaware of, we would like an opportunity to make things right.

Please contact Patty@lzserve.com for assistance. Again we are sorry to hear about experience and would like to help.

LegalZoom Customer Care
800-773-0888 x 8720

Jeremy, LegalZoom Customer Care
(Unauthorized Charges)

LegalZoom says: (5 years ago)
 0
Dear Customer, we are so sorry to hear that you were being charged for a service that you were not unaware of. If you specified you did not want to participate in the registered agent services, that's our mistake and we would like the opportunity to make things right! Please contact me directly via email at csmith@legalzoom.com with your account information and I will try my best to regain your customer satisfaction.
(legalzoom makes unathorized account withdraws for services never given or wanted)


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