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Khardas says: (4 years ago)
 0
Update:
I tried more email support. Never responded.
Phone support was overloaded, but they did provide a link to live chat support....

Live chat support was the way to go. Not only did Kirk answer right away, he actually read my emails and although I didn't get exactly what I requested, he solved this whole ordeal and we worked out a solution... all in under 10-15 minutes. 10/10 for the Live chat support and bumped my rating of Gamefly to 8/10. Just make sure to try out the Live Chat support if you run into a problem.
(HORRIBLE customer service)

Khardas says: (4 years ago)
 0
Update:
I tried more email support. Never responded.
Phone support was overloaded, but they did provide a link to live chat support....

Live chat support was the way to go. Not only did Kirk answer right away, he actually read my emails and although I didn't get exactly what I requested, he solved this whole ordeal and we worked out a solution... all in under 10-15 minutes. 10/10 for the Live chat support and bumped my rating of Gamefly to 8/10. Just make sure to try out the Live Chat support if you run into a problem.
(Questions on billing and fees)


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