Jeremih says: (9 years ago)

 0

I placed an order from Lilladybug Creations, vendor Wendy Bowen through Etsy. I placed an order for a customized t-shirt for my son's birthday party. I was in contact with Wendy Bowen through email. One of the converstaions we had was about the date she would have the item shipped by. Two days before the party I emailed Wendy and asked about the tracking number because it was around the time I was expecting the package. Wendy responded back saying I haven't recieved a tracking number because she hasn't shipped the package and that she was planning on shipping it out that afternoon. Now, in the conversation we had previously Wendy Bowen stated the order would be shipped no later than the second. Here it is the fifth of February and the item still has not been shipped. I asked that she just keep the item andn give me a refund. Wendy Bowen replied there are no refunds on customized items. I said can she upgrade the shippiong to next day, but I said I still may not recieve the package on Saturday early enough for the party. The next thing I know I recieved an email saying my account has been refunded and Wendy emailed me saying next time you need to state the date you need the order. She totally denied the conversation we had through email saying when my package was going to be switched. So I fowarded that conversation to her. She didn't respond.
(Etsy)