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Daria says: (2 years ago)
I booked the apartment on Homeaway website. I was charged with first payment even though the owner didin't confirm booking. So Homeaway canceled my reservation but I received only a part of my payment - without VAT and reservation fees which were charged by HomeAway. i asked for total refund. Homeaway wrote that the owner had my money,. The owner showed me the photo as a proof that he got only part of the payment. He wrote to Homeaway. They didin't answer. I wrote again and didn't got any response. After over 2 weeks I wrote that I was filing an official complaint about HomeAway to the Better Business Bureau. Victory - they wrote they'd give me the rest of money. - without any explanation. Everything went on almost one month. Never ever booking on Homeaway website

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