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Brakeplanet says: (4 months ago)
0  
Thank you for bringing our attention to this issue. I believe we had a misunderstanding while on the phone. We spoke earlier regarding your request for a warranty return. We will honor your warranty request if the rotors were installed by an ASE certified mechanic and are indeed warped. All we need is a fax with the receipt from the original installation as well as a report from your mechanic stating that the rotors are warped and need to be replaced. Your mechanic should not be charging you to look over his own work. Please call me if you have any questions, I want to help you.
Cassie
Customer Service Manager 888-634-7788 ext. 1030
(The worst business)

Brakeplanet says: (6 months ago)
0  
We don't advertise on our website or over the phone that our pads are Mazda or any other car manufacturer brand. Our pads are aftermarket OEM parts. Aftermarket OEM meaning that they are made to OEM specifications but are not Mazda brand. This review does not reflect our company nor does it accurately depict the transaction. The company cannot be held at fault for a customer's failure to fully read or understand the product. The pads are under warranty for brake fade. If you were to contact us for a return, we would have either sent you replacements or refunded your money. Next time, give us a chance to make it right before posting a negative review online.
(Not as advertised)

Brakeplanet says: (6 months ago)
0  
We don't advertise on our website or over the phone that our pads are Mazda or any other car manufacturer brand. Our pads are aftermarket OEM parts. Aftermarket OEM meaning that they are made to OEM specifications but are not Mazda brand. This review does not reflect our company nor does it accurately depict the transaction. The company cannot be held at fault for a customer's failure to fully read or understand the product. The pads are under warranty for brake fade. If you were to contact us for a return, we would have either sent you replacements or refunded your money. Next time, give us a chance to make it right before posting a negative review online.
(Not as advertised)


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