Hewlett-Packard (HP) Support Ticket

wireless printing upgrade kit - wireless printing upgrade kit

Created By: lrandolph's Picture lrandolph Last Reply: lrandolph's Picture lrandolph
Priority Level: [High] Status: [Open]
Created: 9 months ago Last Updated: 4 months ago
Department: N/A Replies: 0
Product: wireless printing upgrade kit

I purchased a wireless printing upgrade kit for HP printers. When we initially installed it to a Windows Vista laptop, it worked and we could print to the printer. We then tried to add another computer (as the instructions say you can). When we installed it on the second computer, we could not connect to the printer anymore. The blue light would no longer light up on the unit.
So, I tried HP chat support and they said they could not help me because the attached computer was an all in one unit. I'm not sure why that mattered when the problem was in the wireless printing unit, not the printer.
So, I called tech support and none of the menu items related to my problem so I said "technician". The first person took down all of my information and then said they could not help as they were laptop support. They claimed to be transferring me to printers, but I ended up with another place entirely. After talking to that person, they claimed they were transferring me to printers, but the person I ended up with did not have any idea what the product was. He did offer to look for the right department and transferred me again. The next person said she was not the right department.
It's currently been 45 minutes and my husband is holding the phone now. We've asked for a supervisor now. I am appalled at the level of customer service provided by HP. This is totally unacceptable for a large company. I am totally frustrated and right now would never knowingly buy another HP product.


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