verizon fios framingham ma Support Ticket - framingham, Massachusetts

verizon fios tech & accounting - internet tech & billing

Created By: skye1514's Picture skye1514 Last Reply: skye1514's Picture skye1514
Priority Level: [High] Status: [Open]
Created: 2 weeks ago Last Updated: 2 weeks ago
Department: N/A Replies: 0
Product: internet tech & billing

I have already submitted to disability lawyers, disabilty center for disabled,state Rep, Middlesex news and my Pysch. when meds were up due to tech support hangup and accounting adding extra money due to their error. Tech support english very bad. I have his hang up and words on answering mach. I thought I would record as they always blame a persons computer. My security was not active. Two neighbors witness and tried to paste. They need to teach tech's coustomer service especially with disabled people. I have been disabled since 1984. On many med'd....now more due to tech. Lawyers say they might needs to request logs on person who hung up. We have voice but no name. I had no problems with comcast for 20 years. I am going back when this is resolved. I have spoken to the people I know in my building. 19th out of 33 will not stay with verizon fios. A shame I had to involve my family in this issue. They have given me many sites and reps to write to. Against the law to treat disabled people(any people like this). Also, if you make a mistake in a persons bill....don't go after them 6 months later. Eat the 80 0r 90 bucks....you don't keep customers that way. See me at Better Business Bearu web site. Debbie ann Culleton 508-628-0354


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