Ulta Salon in Burbank, CA Support Ticket

Created By:	annoyed33	Last Reply:	annoyed33
Priority Level:	[High]	Status:	[Open]
Created:	11 months ago	Last Updated:	11 months ago
Department:	N/A	Replies:	0

This complaint is in regards to the salon manager, Jackie, on Thursday 12/11/2008. I made an appt a day in advanced to get my haircut there since they are a participating Locks of Love salon and I am interested in donating my hair. The Locks of Love website clearly states in its guidelines that layered hair is acceptable so long as the longest layer is at least 10 inches. It states, "Shorter hair (6"-10") will be separated from the 10" and longer lengths and sold to offset the manufacturing costs. Although the shorter hair cannot be used in the hairpieces, it still greatly helps to reduce costs".

Sunny, the hairstylist I made an appt with said that she would do the cut, and measured my hair to make sure that I had at least 10 inches. Just before she was about to divide and ponytail my hair to cut it, the manager approached us. She made a huge commotion about how my hair is not appropriate for a Locks of Love donation because it's layered. I point out to her what is stated in the guidelines of the website and she defensively replied, "Well, any other ulta can approve it, but it's not going to happen in my salon". And proceeded to walk away.

I was outraged. She was clearly causing a scene and placing me in an embarassing situation, which was extremely unnecessary. On top of her outrageous unprofessionalism, her claim of not being able to accept my hair had no validation whatsoever, while I was going off guidelines from the Locks of Love website. If she did not want to accept my hair for whatever reason, there was definitely a more professional approach she could have taken to explain herself. In addition, her reasoning behind not accepting my hair should have been shared with the rest of the staff at the salon so that future futile bookings will not be made. I made a 30 mile trip to this salon which ended up to be the most disappointing day I've ever had.

CUSTOMERS RESPOND HERE: Read the replies to this ticket Write a review about Ulta Salon in Burbank, CA! Create a support ticket for Ulta Salon in Burbank, CA! More Ulta Salon in Burbank, CA reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this ticket Click here to take the pledge

There are no replies yet.

• extremely unprofessional

• extremely unprofessional
• BeBe Salon is Fabulous!
• AWESOME SALON
• I am happy I found Citrine Salon and Spa!
• Salon 1 Does it Right
• Violated at a high end Salon...
• Albertville, MN
• Aveda Concepts Salon
• eyebrow wax
• LOVE IT
• love the salon!
• Lacey, formerly of the Aveda...
• Call Ahead????
• HeadNorth Hair Salon-Muskegon,MI...
• Horrible Service
• Best Hair Stylist Ever

More

• I have made 4 trips to our local...
• Really nice
• Le Beach Club is to tanning...
• Edris Scissorhands
• great if you like to be ignored!
• Outstanding
• Jesse, "the hairstylist", is...
• Great Service, Great Hair, Will Return
• Crate and Barrel customer service
• Very unreliable
• Miles & Lyle Experience "What a...
• I was at Braums in Monett MO....
• Compliment #2
• Unprofessionalism