DELL CUSTOMER SERVICE Support Ticket - albany, New York

Created By:	datnicol	Last Reply:	datnicol
Priority Level:	[High]	Status:	[Open]
Created:	1 month ago	Last Updated:	1 month ago
Department:	N/A	Replies:	0
Product:	photo 926 all in one

Dawood Haig Nicol
datnicol@hotmail.com

To whom it may concern,
I have been a Dell customer for 6 yrs, 3 yrs ago I purchased an inspiron 530 computer service tag # 98lcgd1 and a photo all in one 926 printer service tag # cbtsfb1
Up until this time I have not had to use the scanner on this product.
When I tried to scan I got a message stating that said needed a disk with a ocr application on it.
I call customer service was on the phone for a hour and a half, first with the printer department, then technical support, who then transferred me to the software team.
I spoke with a supervisor Raj P ( id # 14123) who said if I paid for this disk then he could send this to me.
First of all all of the departments I spoke with said that they don’t send the disk because it should have been installed when I brought the printer however it is evident that it was not
installed.
Here is a screen print of the error message.

Can someone please help me rectify this problem.
The message says An OCR application is provided on your cd in the OCR folder

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