Ulta Support Ticket - Mechanicsburg, Pennsylvania

poor service

Created By: Ard1's Picture Ard1 Last Reply: Ard1's Picture Ard1
Priority Level: [Medium] Status: [Open]
Created: 11 months ago Last Updated: 4 months ago
Department: N/A Replies: 0

or the 2nd time in less than one month, I've had a bad experience with Ulta . Both of my complaints involve the lack of stock of advertised items. The first disappointment came when I went in on a Tuesday evening after the Sunday sales ad came out. SEVERAl advertised items were already out of stock. I was told a truck should be in on Friday, I should return then to see if any of the items came in.....
Well guess what???? It happened to me again this week. I went in on Monday morning 8am (holiday hrs) to purchase a few things that were advertised. I was successful with one item, the other 2 item's were completely sold out. When I asked the associate if the 2 item's were sold out, she said "I'm sorry, yes they are, but we will be getting a truck in on Wednesday. You can check back then."
No thanks, I will not waste anymore of my time!


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