Delta Air Lines Inc Support Ticket

Created By:	globetrotter	Last Reply:	globetrotter
Priority Level:	[Low]	Status:	[Open]
Created:	3 months ago	Last Updated:	3 months ago
Department:	N/A	Replies:	0

I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department as did the travel agent from Quinn Travel (San Francisco, CA). We were told that I could bring my small cat as carry-on provided I obtain the proper health certificates.

I did all that was required and had all paperwork with me but was still refused boarding on the plane. The first "issue" was that the hard-side carrier was too large for carry on with a pet. The size of the carry on was well within the limits of regular carry on but I was made to purchase a soft-side carrier for the trip. (By William J at SFO) After I had done that I was told that Ireland would not accept pets from in the cabin travel and that my cat must travel as cargo. Then I was told that Ireland had an embargo against pets traveling into the country from May to September 15, 2009.

I am out a great deal of expense due to Deltas misinformation and lack of professionalism.

I MUST take my cat back to the vet at least twice for the health certifiates to be re-done for international travel. The USDA certificate within 10 days of departure and the domestic certificate between 24 and 48 hours of departure.

I e-mailed the pets and agriculture office at Dublin, Ireland and was told by that government official THERE IS NO SUCH THING AS AN EMBARGO!!!

I am severely inconvenienced as I am trying to move to Ireland and am currently stuck here. I have no income as I am relocating and this delay is a financial hardship.

I have e-mailed at the Delta website and called with no satisfaction.

CUSTOMERS RESPOND HERE: Read the replies to this ticket Write a review about Delta Air Lines Inc! Create a support ticket for Delta Air Lines Inc! More Delta Air Lines Inc reviews, complaints, compliments and support tickets

BUSINESSES RESPOND HERE: Business owners and decision makers: Claim this company Companies: Respond to this ticket Click here to take the pledge

There are no replies yet.

• THEY DO NOT TAKE CARE OF IT'S...
• Delta Worst Flight Experience Ever
• courteous help
• pet travel problems

• pet travel problems
• Recent flight with pet on Delta was stupendous
• Pet Traveling
• Cruel/Painful Product
• Scam
• Pedi Paws $18.95 FREE SHIPPING!
• WOW. The fires came through....
• booked wrong dates
• Days Inn confused employees
• Caveat Emptor!
• Pet Insurance Scam
• Poor Policy For Seniors
• Unfair pricing
• Poor Customer Service
• Going Places Travel - Phoenix Vacations
• Expedia

More

• Poor Service
• Brookstone
• ameri world travel, Big Big scam...
• No Flexibility
• Complaint - Fraud
• Cheap tickets
• Placed a catalog order over the...
• GREAT~!
• petsmart don't care
• Pet nail trimmer
• WORST Customer Service
• Travel & Shop - One Stop
• Amex Platinum Travel Service
• What the @#%^