NWV DIRECT (NEW WORLD VIDEO DIRECT.com Support Ticket

Created By:	mikedb	Last Reply:	mikedb
Priority Level:	[Emergency]	Status:	[Open]
Created:	10 months ago	Last Updated:	10 months ago
Department:	N/A	Replies:	0

Same story as the rest. They advertised an Olympus Fl-36R flash and I ordered it. Yes, they called me also within an hour, at work. Insisted I try this other flash for the Olympus was back ordered. I agreed. I then did some research and found the flash they substituted to be sub standard and called them right back. Of course the flash was already shipped. I then tried to email for a return authorization number, but no one responded at all. Tried four times. Then I began to call. Each time I called they said I needed to speak with someone else, who was not there. Then I also got "Charlie". He said someone would email me a return number, but no one did. I called again, now the fifth time and now they said there are not returns on flashes though the site boasts of a 21 satisfaction guarantee. Hope you see this before you buy. Do a little research and save yourself some grief. They will bait you with an add, but you will be getting a call. They only honor small items like batteries. Oh, if you check their web site, they now have the Olympus flash for $7.00 cheaper than when I ordered it---though it's back ordered. go figure.

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