Sears Support Ticket

delay providing service - Sears in home service

Created By:	1John	Last Reply:	SearsCares
Priority Level:	[High]	Status:	[Open]
Created:	10 months ago	Last Updated:	10 months ago
Department:	Home Services Support	Replies:	1
Product:	Sears in home service

Almost a month delay before in home rep available to complete repair of TV. Cancelled apt that was made 2 weeks ago for today and now not available untill Nov.11. I have had to change work plans to accomadate Sears and customer Service was of NO help whatsoever. I would like a rep to come this week to complete the job.
Thank You

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Ticket Replies

SearsCares says: (10 months ago)

To 1John,
My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

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