Sears, Roebuck and Company (Sears.com) Support Ticket
delay providing service - Sears in home service
| Created By: |
1John
|
Last Reply: |
SearsCares
|
| Priority Level: | [High] | Status: | [Open] |
| Created: | 3 weeks ago | Last Updated: | 2 weeks ago |
| Department: | Home Services Support | Replies: | 1 |
| Product: | Sears in home service | ||
Thank You
|
CUSTOMERS RESPOND HERE: |
BUSINESSES RESPOND HERE:
|
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My name is Brian and I am part of the Sears Cares escalations team. I am very sorry to hear about the service issues you are experiencing on your TV. You should not have to wait a month to have service completed. We would like to step in to this situation and help get this resolved for you. This is entirely too long to wait. At your convenience, please contact my office via email at searscares@searshc.com and we will be happy to help. In the email, please provide a contact phone number and the phone number the TV was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (1John) used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares