Sears, Roebuck and Company (Sears.com) Support Ticket

customer service - MAYTAG DISHWASHER

Created By: shamit's Picture shamit Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 4 months ago Last Updated: 4 months ago
Department: Home Services Support Replies: 1
Product: MAYTAG DISHWASHER

I PURCHASED A MAYTAG DISHWASHER IN 2-09. IT HAS BEEN LEAKING UNDER MY SINK FOR APPROX 2-3 WEEKS. I S/U A SERVICE CALL FOR 7-18. IT TOOK 2 WEEKS TO GET THAT APPOINTMENT. THEY WERE TO CALL AND CONFIRM, NEVER DID. I CALLED TO CONFIRM. I WAITED TIL 3PM. THEY CALLED TO CANCEL. WHEN I ASKED FOR WHAT REASON, I WAS TOLD THE TECH WAS OVER BOOKED. I WENT TO THE VINELAND STORE AND EXPLAINED WHAT HAPPENED(THEY WERE VERY NICE). THEY NOTIFIED NATIONAL AND THEY WERE SUPPOSED TO GET BACK TO ME TODAY. IT IS NOW 6PM AND NO RESPONSE. I CALLED THE PLUMBER WHO INSTALLED THE APPLIANCE AND SCHEDULED FOR WED. SEARS ALSO, SCHEDULED A TECH TO COME OUT ON WED. I EXPECTED TO HEAR FROM THEM TODAY. NO RESPONSE. CAN SOMEONE PLEASE RESPOND AND LET ME KNOW IF SEARS VALUES THEIR CUSTOMERS OR IF WE SHOULD BE SHOPPING ELSEWHERE. THANK YOU


CUSTOMERS RESPOND HERE:

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SearsCares says: (4 months ago)
 0
Dear Shamit,
My name is Brian and I am part of the Sears Cares escalations team and we would certainly like to talk with you more in detail about this issue. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. I am very sorry to read about this issue with your dishwasher and we will do everything possible to assist in resolving this problem. At your convenience, please contact my office at searscares@searshc.com so that we can address this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Shamit) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares


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