match.com Support Ticket

Created By:	unhappy49	Last Reply:	unhappy49
Priority Level:	[Medium]	Status:	[Open]
Created:	3 months ago	Last Updated:	3 months ago
Department:	N/A	Replies:	0

Here's the whole thing I sent this to Match andDescription: on the top is there lame response. below is my original email

Entered on 09/03/2009 at 11:23:10 by Jim S.:
Dear Madame,

Thank you for contacting Match.com .

We have received your inquiry regarding a refund. Please note that our records indicate that you had cancelled your subscription on 7/5/2009, but then had reactivated it on the same day. Therefore, your account was charged for a renewal payment at the end of the current subscription. The renewal payment of $59.97 has already been refunded in full. Unfortunately, Match.com does not offer refunds for any fees charged by your bank. Please check with your bank for more information regarding the refund.

We certainly apologize for any inconveniences this issue may have caused. If we can be of further assistance, please do not hesitate to contact us.

Thank you,

Jim S.
Match.com Member Resolutions Team

Entered on 09/02/2009 at 11:13:39 by
I cancelled my subcription on July 5, 2009 so when the actually renewal date of August 27th , 2009 hit my credit card would not be charged...I was also sent an email other than the one below stating I could use my account until then because I was already paid.. On August 29th I proceeded to access my Bank Account and I noticed Match.com had charged my account for $59.97, this also caused my account to go into overdraft...I am a single mother of 2 unemployed and very little child support, which is why I cancelled my account to begin with because I could not afford to renew in August...I am extremely upset with your TACTICS...I spoke to a supervisor named OMAR he said he would refund the 59.97 but could do nothing about the overdraft Fees. I called my Bank they have reveresed 2 of the 5 fees. I believe Match.com should cover the remaining 3 fees, this charge was never authorized because I canceled prior to the renewal...I did not reactivate my account nor did I give you another authorization to charge my credit card...Your Practices are Unfair, and the majority of the men I have encountered on this site in the last 3 mos I have had to report because they are scammers from other countries trying to extort money...You giving me a subscription simply will not do, today is my daughters Birthday, I have no funds in my checking account to buy her present because you should have never taken my money...I want the $75.00 reveresed back to my bank Immediately..the mastercard you have on file that was so freely charged...Please dont use the excuse of the terms and conditions and please dont say it was reactivated it wasnt. I used out the time I originally paid for...A prompt response would be appreicated.

---- Forwarded Message ----- From: customercare@match.com

To: wrapped228@comcast.net

Sent: Sunday, July 5, 2009 6:21:30 PM GMT -05:00 US/Canada Eastern

Subject: Confirmation of subscription cancellation

match.com
match.com match.com

reasons49, we're truly sorry to see you go.

We hope you've been successful in your search for a match. Rest assured that your account will NOT be automatically renewed. Once your subscription expires on 8/27/2009 , you will no longer receive the benefits of a Match.com subscriber. Under no circumstances should your account be charged after your subscription expires.

You may reactivate your account at any time prior to your account expiring on 8/27/2009 .

Your registration information (username, password and email address) will be saved in our records for one year. If you should decide to come back and reactivate your membership, you will be able to use your existing registration information. All you have to do is log in again.

Remember to check back at Match.com, we're constantly adding new features and functions to help you find the love of your life. Our members are going to miss receiving your emails!

Thank you for using Match.com,

Match.com Customer Care

For immediate answers to most common questions, please visit our HELP section at:

http://www.match.com/help/help.aspx

match.com

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