Superior Portrait Studios,INC Support Ticket - Kernersville, North Carolina

breach of Contract/no show - Pet Photography

Created By: birdsnflight's Picture birdsnflight Last Reply: birdsnflight's Picture birdsnflight
Priority Level: [Low] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: N/A Replies: 0
Product: Pet Photography

I own & operate a Grooming shop {5.5yrs} and this Company called me and asked if I would like to have them come to my shop , they do professional pet photography with people & Pets. I agreed and was sent ALL the forms { including binding contract} , I filled in times of customers that where coming { I had 10 confirmed} well this must not have been good enough for them they called me everyday up to Thursday before { time was Aug 8th @12pm} on Friday I called them to confirm, no answer even though it said On voice mail business hours Mon-Friday 9am -5pm. I left 4 messages with them.

Sat came they where a No show , I had my customers show up with family members, dogs, etc and had to send them all away unhappy & hopefully forgiving. These have been my loyal customers for YEARS, had 3 ladies drive from over 1-2hrs away.

I would not recommend them nor would EVER due business again. this has COST ME !!! Loss of Grooming for Sat AUG 8Th, this was advertised in 2 local papers $50 & $80, on sidewalk with Balloons, on my web page's, went out on Every email I sent & also my Group Page on Internet

This was very bad on there part & I feel awful and I have been nothing but true to my customers and this make my name, word & business look bad! I have worked hard to be where I 'am with my very BUSY shop. I DID NOT CALL Them THEY CALLED ME!


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