Smart Carpet Support Ticket

YELLOWING CARPET - style 5564 navarro II 20 velum carpet

Created By: BADCARPET's Picture BADCARPET Last Reply: BADCARPET's Picture BADCARPET
Priority Level: [Emergency] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: N/A Replies: 0
Product: style 5564 navarro II 20 velum carpet

The Berber carpet in 2 rooms has yellow stains all over it. The rooms receive very little traffic and the carpet was purchased in oct 2008. the salesman stated their was a stain master guarantee and not even grease would stain the carpet. when I called the unpleasant lady on the phone said the carpet was only stain resistant and that doesn't mean it won't stain. It is unfortunate that you do not stand by your carpets - I have had cheaper carpets in areas of high traffic and after 4 years looked better than my 10 mos old carpet looks. Your carpets are inferior and your sales reps are misleading and your representatives are unpleasant and unhelpful.


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