Dell Support Ticket

Warranty Reimbursement - Dell Insprion Lab Top

Created By: Cassie's Picture Cassie Last Reply: Cassie's Picture Cassie
Priority Level: [Emergency] Status: [Open]
Created: 8 months ago Last Updated: 8 months ago
Department: N/A Replies: 0
Product: Dell Insprion Lab Top

Dell has charged us for a warranty thru their tech team for $149.00 which we did not authorize. We purchased a lap top and the battery was not hold its charged so we called Dell so they could replace it (since the laptop was only a few weeks old, it was still under warranty for a year) we were charged for an extra warranty. No one explained any of this to us. It appeared on our bill and I have called on four ocassions to resolve this and they refuse to credit our account.


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