Nautilus,Inc. Support Ticket

Created By:	rjmacari	Last Reply:	rjmacari
Priority Level:	[High]	Status:	[Open]
Created:	10 months ago	Last Updated:	10 months ago
Department:	N/A	Replies:	0
Product:	Series 7 Treadmill

I purchased a Bowflex Series 7 Treadmill in December 2007 as a Christmas gift so it was not used until Dec. 25, 2007. In February 2007 the belt that you run on had to be replaced. By the time the belt was shipped to me and a service technician was able to install the new belt I was not able to use the machine for a month. Today (1/20/09) it stopped working. I called customer service and was told I needed a new computer board - the green think all the wires go into - and that I would have to pay for it and the labor because the machine is out of warranty. I stated that it should be covered as I lost a month of use due to the belt replacement. The Bowflex agent said NO, because it was a different service issue. I fail to see what difference that makes! The point is because of the defective belt I did not get a year's use, thus the warranty should cover the repair.

Thank you,
Robert Macari
631.421.0352

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