ecost.com Support Ticket

Want to return order E8562927 - did not know it was refurbished - Buffalo 4TB TeraStation

Created By: audra631's Picture audra631 Last Reply: audra631's Picture audra631
Priority Level: [High] Status: [Open]
Created: 8 months ago Last Updated: 4 months ago
Department: N/A Replies: 0
Product: Buffalo 4TB TeraStation

I recently purchased a Buffalo 4 TB TeraStation NAS Multimedia Storage Server from ecost.com . The item was not listed on their website as refurbished when I made the purchase. When I received the product there was a letter from the manufacturer explaining that the product was refurbished and that autobackup software that comes standard with new versions of the product was not included with the refurbished product. I immediately emailed and later phoned ecost.com to let them know that I was unhappy with the refurbished product and wanted to return it. The customer service people I spoke with informed me that the site's policy was that all sales were final and no returns were possible. When I asked to speak with a manager I was told that no manager was available, but I was assured that a manager would return my call. No one called back. Today I called again and had another agitated conversation with a customer service person who repeated the company policy to me several times despite my requests to speak with his manager. Eventually I was transferred to someone's voicemail in which I left a detailed message about the purchase and my unhappiness with the company policy. I have not heard back from anyone yet. I plan to file a dispute with Bill Me Later (my payment method) at the end of this week if the company does not resolve the issue.


CUSTOMERS RESPOND HERE:

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
More ecost.com Reviews and Complaints More ecost.com reviews, complaints, compliments and support tickets
BUSINESSES RESPOND HERE:

Company was claimed Company was claimed!
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.

More ecost.com reviews and tickets

Similar reviews and tickets


[Top]
User:   Password:   Remember     Forgot?

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team