LG Electronics Support Ticket

Very poor customer service

Created By:	hugov	Last Reply:	hugov
Priority Level:	[High]	Status:	[Open]
Created:	4 months ago	Last Updated:	4 months ago
Department:	N/A	Replies:	0

I purchased a top of the line LG washer model WM0642H and it broke down after 5 months of use. I've called customer service 7 times now. Each time, I was promised that someone would get back to me. I have not gotten a single call back. I am now 3 weekends without a washer going on my 4th.

I suggest a professional customer service that delivers instead of making false statements.

I am told now to call back tomorrow between 8AM and 5PM Central time to speak to the exchange department. And I am not given the direct number to the Exchange Department because it is not possible. How does such a company institute accountability?

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Details

By: hugov

Company: LG Electronics

Date Added: 4 months ago

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LG Electronics Support Ticket