Sears, Roebuck and Company (Sears.com) Support Ticket

Unfair finance charge - No finance lawn mower

Created By: infuriated's Picture infuriated Last Reply: SearsCares's Picture SearsCares
Priority Level: [Emergency] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: Home Services Support Replies: 1
Product: No finance lawn mower

An unfair finance charge of $84.31 was added to our bill. The lawn-mower, to which we got the no finance deal, was paid off long ago, but we added more yard appliances to the bill, between then and now. We are elderly, not in good health, and on a limitted income. We pay 5 to 10 times, per month, the required payment, and have been customers for 50 years! We ask you to think if you would like to see your parents or grandparents treated so badly? If so, would you want these unfair finance charges removed?


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SearsCares says: (3 months ago)
 0
To infuriated,

I am very sorry to hear about the charges added to your account. We can certainly look into why this was done, and see if we can do something about it. My name is Brian and I am part of the Sears Cares escalation team. At your convenience, please contact my office at searscares@searshc.com so that we can address this issue and see what we can do to correct the situation. In the email, please provide a contact phone number and we will call you directly. Also, please provide the screen name (infuriated) used to post here for reference to this issue, and we do look forward to talking to you soon.


Thank you,

Brian J.
Senior Case Manager
Sears Cares


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