livingincomfort.com Support Ticket

Unbelievable mess up

Created By:	mandy1234	Last Reply:	mandy1234
Priority Level:	[Medium]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0

My husband ordered the Perfect Chair for my birthday and the C/Card was immediately charged. After about a week of calling and the phone ringing out, he finally got Joyce on the line and asked for confirmation email, which he got. After 3 weeks of nothing further, and about 4 days of he and I phoning constantly, Joyce eventually decided to answer the phone and told us the factory in California (we're in CT) was closed and would open 12 noon our time and she would call me 12:30pm that day. Needless to say, after me calling the rest of the afternoon and following morning, she then decided to answer the phone again and tell me the factory was closed right now and she could not get hold of anyone. This was now 4 weeks after the order was placed so I cancelled the order and - take note - got *written confirmation of the cancellation and that my c/card would be credited within 4-7 business days*. 10 business days later, I had spent 2 days trying to get someone to answer the phone to no avail. Then I got a call from Rapid Express telling me they had a chair to deliver - when would I be home? My order had never been cancelled despite written confirmation! By this time I was so happy to have the blasted chair I took delivery of it. Then I got a call from the factory themselves saying that "Joyce from Living in Comfort called them to say I was refusing delivery of the chair". I was sitting in the chair when I took the call! So I very politely told this lady at the factory to seriously consider dropping Living in Comfort from their client base to avoid soiling their reputation. The kicker? The factory had not been closed at any point. Way to go, Joyce. Great Customer Service.

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