Toys R Us Support Ticket

Toys R Us customer service Online order issue and your bad phone support

Created By: gksumitha's Picture gksumitha Last Reply: gksumitha's Picture gksumitha
Priority Level: [High] Status: [Open]
Created: 7 months ago Last Updated: 7 months ago
Department: N/A Replies: 0

Superb Customer manager(HE DOESNOT EVEN KNOW THE CUSTOMER ESCALATION EMAIL ADDRESS).

Greetings! You have responded to an automated email that does not accept incoming emails. If you have questions regarding an order, or a question regarding our webstore, please click on the link below and you?ll be taken to our Contact Us/FAQ section. From there, you will be able to select a topic and review information that may assist you, or you can simply complete our email form and a customer service specialist will respond to your question within 24 hours. http://www.toysrus.com/helpdesk/index.jsp?display=store&subdisplay=contact We appreciate your interest and thank you again for contacting ToysRUs.com!

Original Message Follows: ------------------------
The main email address given below:

Hi, To whoever who really want to take care of the customers. I have been in lot of trouble with your online GPS ordering stuff. I called in the phone support, they placed an order for me with all my information wrong. I spoke to 5 people at least everyone says my name was entered wrong, when i spoke with some one from your customer support manager team. He says my credit card information is wrong after a week of talking,talking .... to your phone support(your request id is : 977 812 4763). This is not true when i am placing order for 250$ to abe of maine and rest of vendor they are able to get my order done(this happened 15days back for Sony Camcorder). I gave all the information and asked for blocking the product as i have been facing trouble with your phone support. your supervisor was really not helpful other than giving me this email address after wasting my phone minutes(1hr on call and got disconnected by one guy in the middle before talking to your manager). Can someone help me here or what is the response to your customer?


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