Sears Repair Center Support Ticket

TV Repair Service - Big Screen TV

Created By:	Maryalice	Last Reply:	Maryalice
Priority Level:	[High]	Status:	[Open]
Created:	2 months ago	Last Updated:	2 months ago
Department:	N/A	Replies:	0
Product:	Big Screen TV

The tech Tony did not show on the scheduled day or time, did not call. He rescheduled the appt to the afternoon 1-5 and did not tell me. He finally called me at 4 pm to say I will be there at 5 pm. But since I had to leave at 5 due to an Dr. appt. I told him that won't work. He said he would come over the next day and to call him to check what time. I called 2 times today. Here is the next day I called him to check what time he will arrive. DId not answer or respond to his calls. I called the sears service center learned via the automated system my appt was rescheduled to next week on Tuesday (today is Friday) I have already spent 2 days waiting for Sears they never bothered to call me or to ask my next availability. I am scheduled to be out of the area for my job on the day they unilaterally rescheduled the appt for. I spoke with the Manager Frank (he would not give me his last name) and he said all I can do is reschedule you for the next available appt. He did not explain how the 2 reschedules were done without anyone talking with me or checking my availability or anything. He was useless!!!! The day I was rescheduled for they would have shown up and no one would be here becuase no one ever told me about the reschedule and I am going to be out in the field for my job. Frank, should not be in a managerial position becuase he only inflammed me worse by making me feel as if the whole thing was "too bad, you'll just have to wait and there is nothing I can do to help you. Deal with it"!! Sears messed up big time and they did not explain what happened, why they made me wait, waste my time, etc. I have NO confidence in Sears services anymore!!!!
MK. J.D. R.N.

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