Sprint Support Ticket

Sprint - Rebate Fraud - Rebate Not Issued

Created By: m211's Picture m211 Last Reply: m211's Picture m211
Priority Level: [Emergency] Status: [Open]
Created: 8 months ago Last Updated: 4 months ago
Department: N/A Replies: 0
Product: Rebate Not Issued

I filed a complaint against Sprint on Sunday, 08 March 2009. As of Monday, 23 March 2009, this matter has not resolved to my satisfaction. In fact, this matter was not resolved at all. I was contacted by Sprint on Monday, 09 March 2009. I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment). I was informed that a ticket would be opened and a billing specialist would contact me. A billing specialist contacted me on Tuesday, 10 March 2009. Once again, I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) for the billing specialist. Instead of acting quickly to resolve this matter that is almost one year old, Sprint began stalling and wasting my time. Over the next two days I was sent a standard form letter via email, several times, requesting my account information, proof of purchase, and stating their business hours. I had previously verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment) on Monday, 09 March 2009 and again on Tuesday, 10 March 2009. On Thursday, 12 March 2009 I was informed that I would need to contact the Sprint rebate department and supply the same account verfication and proof of purchase information I had just previously given to two Sprint employess. Also, I would have to wait 30-45 days for the rebate. 30-45 days. I have already been waiting almost one year for this rebate. I purchased this phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. Fourteen weeks later! However, I did not receive the rebate. I submitted the proof of purchase via postal service several times, then via fax after I contacted Sprint and was informed that they never received the rebate request. Now, almost one year later, instead of Sprint acting without delay to resolve this matter as quickly as possible and ensure that a customer is retained, I am informed I need to resubmit the rebate request again (information that has now been submitted via mailing, faxing, and email attachment) and wait. No, I will not wait. This matter should have been righted by Sprint by Tuesday, 10 March 2009 once I verified my account information and attached the proof of purchase in my email response to Sprint on Monday, 09 March 2009. Sprint should have sent the $50.00 rebate check overnight and given me at least two months of free service to correct this gross inconvenience.

I informed Sprint on Thursday, 12 March 2009 that I would not continue to resubmit information that has been submitted and verified. I informed Sprint that

I will not wait another 30 - 45 days for the rebate. I have alreay waited almost one year! If I do not receive the rebate in 7 business day from today the following will occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback

Again, instead of Sprint acting quickly they stalled and continued to delay in bringing this matter to a close. I was informed the matter could be expediated and I would only have to wait 15-20 days for the rebate. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. In an effort to ensure that I am not satisfied and keep the money that I am owed, Sprint offered an account credit. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. On Tuesday, 17 March 2009 Sprint stated that would not be able to fulfill the 7 business day request. I quickly informed Sprint that if I did not receive the rebate check on Monday, 23 March 2009 the following would occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback
5. A fraud complaint will be filed with Ripoff.com
6. A fraud complaint will be filed with TheSqueakyWheel.com
7. A fraud complaint will be filed with MeasuredUp.com
8. A fraud complaint will be filed with ConsumerAffairs.com
9. A fraud complaint will be filed with Complaints.com
10. A fraud complaint will be filed with The Consumer Advocacy Group

Sprint's response only made the matter much worse. They informed me the rebate check would not be delivered in 7 business days and I would have to resubmit the rebate request again and wait.

I have since falted all communication with Sprint due to the fact that this company is committing fraud and has absolutely no intention of delivering my rightful rebate.

I will continue to pursue this matter until I receive my rebate and at the very least two months free service for this gross inconvenience.


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