Samsung Support Ticket

Samsung 40" LCD TV - LN54051DX/XAA LCD TV

Created By: alcurtis's Picture alcurtis Last Reply: alcurtis's Picture alcurtis
Priority Level: [High] Status: [Open]
Created: 2 months ago Last Updated: 2 months ago
Department: N/A Replies: 0
Product: LN54051DX/XAA LCD TV

I am thoroughly displeased with Samsung Executive Consumer Relations (Customer Support Division). Not only did they not offer any sort of resolution for the reason my 3 year old Samsung LCD that cost $2500 broke all of a sudden, they also HUNG UP ON ME! The "supervisor" told me that I was talking to him like a child that he is going to close my ticket and not bother assisting me further with my problem.

I was speaking to him as a disgruntled consumer that just paid $600 to fix a broken $2500 television that is only 3 years old. As a former customer support specialist myself, I can honestly say that as long as you do not raise your voice or use profanity the customer should be given the opportunity to express their concerns. I was treated as if Samsung could care LESS about the money I paid for their television, their warranty, their extended warranty, and the cost of fixing the T.V. out of my own pocket. Forget that I have been an avid consumer of Samsung Electronics for over 10 years. The cost of the part that needed to be replaced was $199.95 and they wouldn't even offer to compensate a PORTION of the cost of the part. I WILL NEVER BUY SAMSUNG AGAIN! I doubt it costs them a lot of money to make a little person like me feel somewhat at ease with a little bit of customer service.

Thanks Samsung for making me feel just like the little person that I am. You deserve a BIG SHINY GOLD MEDAL for treating your consumers like dung.


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