Verizon Support Ticket

Created By:	mikewithslowdsl	Last Reply:	mikewithslowdsl
Priority Level:	[High]	Status:	[Open]
Created:	5 months ago	Last Updated:	5 months ago
Department:	N/A	Replies:	0
Product:	DSL High Speed? Internet

DSL Service download speeds vary at different times of the day. Very early in the morning and late at night I am seeing 1.0 mbps. During the day, I am seeing nothing above 500 kbps and sometimes much less (11 kbps).

I have reported this to Verizon on June 14. It is now ten days later, many phone calls later, and I still have the problem.

The Verizon speedtest report analysis indicates that during slow speed times, the connection is limited as much as 99.9% of the time by the network. Verizon does not have the bandwidth to support the traffic load, and is not providing me with the level of service that I am paying for which is 1.5 mbps.

Even in the face of the obvious statistics which I have been collecting, the support staff always wants to insist that it is my computer, my modem, or my router that is bad.

Listen carefully:
I have three computers. They are all seeing the same slowness during the same times of the day.

If my equipment were bad, I would not be able to observe adequate speeds early in the morning or late at night.
It would be bad all the time. Hardware cannot tell time.

Can anyone put two and two together here and finally solve this problem for real?

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