Home Depot Support Ticket

Return Policy a joke

Created By: MatthewMiller's Picture MatthewMiller Last Reply: MatthewMiller's Picture MatthewMiller
Priority Level: [Medium] Status: [Open]
Created: 9 months ago Last Updated: 4 months ago
Department: N/A Replies: 0

On Jan. 5th 2009 I purchased a Homilite generator for $600.00 from Home Depot in Aberdeen,WA to run the power in my semi-truck.I drive alot of the northern states. When I got to South Dakota the generator would not start, it was 8 degrees outside but when I got to the lower states it started first pull. I used the generator 2 times in 30 days. I was unable to start it any other time. I payed $2500 to have my generator repaired on my truck and decided to return the Homelite generator but was denied by the manager Chuck that told me it was "ran in the ground" and he is denying my refund even with reciept . By the way, it started first pull. I conacted Bryant Millner at the Home Depot Complaint department and told him I would gladly e-mail pictures so he could see the generator. Bryant put me on hold for 3min to call Chuck in Mattoon,IL, when he got back to me he told me my generator was unsellable before recieving my pictures. The only thing wrong with the generator is a $5.00 missing gascap. I would have gladly taking $10.00 off the refund amount. I guess Home Depot can care less about there customers. What-ever happened to customer satisfaction. I guess that went out the door when the corporation got big enough that there customers didnt matter anymore.


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