priceline.com Incorporated Support Ticket

Priceline dishonest - Bid on Hotel Room

Created By: lbrussoc's Picture lbrussoc Last Reply: lbrussoc's Picture lbrussoc
Priority Level: [Low] Status: [Open]
Created: 1 month ago Last Updated: 1 month ago
Department: N/A Replies: 0
Product: Bid on Hotel Room

After receiving a confirmation on a Hotel in Park City Utah with the Name of the Hotel that the bid was received I found out upon check in that Priceline had booked me to a different Hotel within the resort. I showed the resort my letter from Priceline and they called their customer relations person. Both "The Canyons" and I called Priceline and got the run around. I was told that the GrandSummit Hotel Resort was the resort and all Hotels with in this resort could be used. I live and have grown up in SLC and stayed and skied in Park City more times then I can count so I knew this to be untrue. The Canyons is the company or main resort and the Grand Summit Hotel is one of the almost 5-8 hotels with in it's resort, PriceLine sent me to the Silverado which was a step down from the Grand Summit and their customer Service person had no clue what to do other then make up a lie as she went.

PriceLine made no attempt to correct the problem but the "Canyons" did, they called us and told us that they would comp all fees and except our reservation. We were told that they did not want us to go away thinking that they did not care about the business that people give them or that we may never come back because of something that happened on Pricelines end.

Way to go "The Canyons". Priceline you may want to attempt to treat you customers in this manner or someday these petty complaints will catch up with you. I have booked cruises and other Hotels stays with you but will not do it in the future. I may only be one person but will make sure that any of the people that we travel with know that using Priceline could not be in their best interst.

You have very bad customer service and just trying to get a live person on the phone was a joke. I understand that people make mistakes but when you can't admit the mistake and make it right then something is wrong.


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