priceline.com Incorporated Support Ticket

Priceline customer service rental car - Alamo rental care

Created By: kimm's Picture kimm Last Reply: kimm's Picture kimm
Priority Level: [Low] Status: [Open]
Created: 7 months ago Last Updated: 7 months ago
Department: N/A Replies: 0
Product: Alamo rental care

Lack of service in the middle of the night on April 14th when our rental car was not given to us because of a name glitch. The Priceline agent would not even assist us in rebooking and could barely speak English. He left us stranded with 3 children in the middle of the night. The Alamo people wanted to triple charge us after we had already prepaid for our rental a month earlier. They also laughed at us for using Priceline. It was a mess and we missed a day of our vacation because of the screw up and lack of service. I won't use Pricceline or Alamo again and will make sure I continue to tell all of my friend who travel to not use them as well.


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